IVRS

Interactive Voice Response System automates interaction with telephone callers. It is a combination of telephony hardware and computer software application which accepts a combination of voice telephone input and touch tone keypad selection. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.

successcraft Solutions' IVR systems have been designed and developed to scale well and handle exceptionally high volume of calls. It can also branch out to user defined sub levels thereby giving it the form and shape that an organization would want.

We have used the best of technologies including DTMF (Dual Tone Multi Frequency), TTS (Text to Speech), Database Integration and Voice Mail System to provide various solutions like Auto Attendant, Company Directory Listing, Self Service, Announcements, Call Center / Support Center etc.