Lead Management
- Ability to create lead packages as per user / process requirement.
- Ability to upload and run multiple lead packages for single process.
- Map time zones for the leads.
- Real time information of lead status.
- Disposition status of leads and the performance of lead packages.
- Campaign specific lead upload formats.
- Multiple formats per campaign.
- Ability to import and export leads as per defined formats.
- Deletion / Removal of leads depending upon disposition or filters available in the format.
- Ability to archive leads depending on filters available.
- Ability to define priorities to lead packages.
- Allow rescheduling of leads on the basis of the overall performance / disposition.
- Ability to assign leads to specific agents.
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Call Center / BPO
- IVRS
- Predictive Dialer Suite
- Manual & Outbound Dialing
- Lead Management
- Channel Management
- Agent Screen & On Break
- User / Agent Management & Team Management
- Schedule Callbacks
- Multi-country dialing, Conferencing & Recording
- Campaign Management, Shift Management & Exclution Filter
- Auto Dialer
- IP Based Dialer
- Inbound Call Management System
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