Manual Dialing & Outbound Dialing
Manual Dialing
- Should be specific to a campaign.
- Proper lead management with call history.
- Check whether the same lead is already available on the dialer list or not.
- Display data in case the lead is already dialed out.
- Check the status of the lead on the DNC list / exclusion filter / Remove from list before dialing out.
- Check for the status of the lead on Scheduled callback.
Outbound Dialing
- Ability to make outbound calls using multiple options
- Map and reserve channels / network to dial out.
- Option to map and reserve countries to specific channels / network.
- Facility to define and allocate LCR algorithm to make calls on least cost routes.
- Facility to define and allocate best quality route for specific processes or countries.
- Ability to enable / disable lines or entire trunk.
- Define the kind of numbers allowed to dial and restrict. For example, cell phones, private numbers, toll free numbers etc.
- Allow operating campaigns without any agents logged in (playing pre recorded messages)
|
Call Center / BPO
- IVRS
- Predictive Dialer Suite
- Manual & Outbound Dialing
- Lead Management
- Channel Management
- Agent Screen & On Break
- User / Agent Management & Team Management
- Schedule Callbacks
- Multi-country dialing, Conferencing & Recording
- Campaign Management, Shift Management & Exclution Filter
- Auto Dialer
- IP Based Dialer
- Inbound Call Management System
|
