Channel Management
- Information on available channels and its current health / status.
- Information on number of channels reserved for activities like barging, conferencing etc.
- Information on actual and current usage of reserved and available channels.
- Reserve / map channels for specific process.
- Give channel wise dialing status.
- Ability to reset particular channel.
- Ability to block / disable particular channel or number of channels.
|
Call Center / BPO
- IVRS
- Predictive Dialer Suite
- Manual & Outbound Dialing
- Lead Management
- Channel Management
- Agent Screen & On Break
- User / Agent Management & Team Management
- Schedule Callbacks
- Multi-country dialing, Conferencing & Recording
- Campaign Management, Shift Management & Exclution Filter
- Auto Dialer
- IP Based Dialer
- Inbound Call Management System
|
