Schedule Callbacks
- Ability to create different kinds of callbacks possible such as general, agent specific etc.
- Track time zone while scheduling the callback.
- Reminders for agents for the callbacks coming up.
- Snooze callbacks (might change as per the final decision on callback flow)
- Reschedule the callbacks to a new date and time.
- Track the allowed hours to dial in that particular country and the list of holidays.
- List callbacks for the day.
- History of each callback along with the callback list to analyze the past transactions on the particular callback.
- Access on performance of callbacks for team leads such as pending list, expired calls, rejected callbacks etc.
- Auto and user defined escalation of call flow to team leads for further actions.
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Call Center / BPO
- IVRS
- Predictive Dialer Suite
- Manual & Outbound Dialing
- Lead Management
- Channel Management
- Agent Screen & On Break
- User / Agent Management & Team Management
- Schedule Callbacks
- Multi-country dialing, Conferencing & Recording
- Campaign Management, Shift Management & Exclution Filter
- Auto Dialer
- IP Based Dialer
- Inbound Call Management System
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