User / Agent Management & Team Management
User / Agent Management
- Create agents on the dialer.
- Assign agents to team.
- Ability to assign same agent to multiple teams.
- Give rights to the users on the basis of the role.
- Create skills matrix for each agent.
- Assign shift to the users and agents.
- Assign team to the users and agents.
- Current status of each agent / user. Information on disposition wise calls taken versus the overall average for each disposition.
Team Management
- Create teams
- Assign team to manager and shift
- Assign agents from the shift to the team
- Give a dashboard to the team managers with an overview of the team wise performance for campaigns.
- Ability to map multiple teams to one campaign.
- Ability to map multiple campaigns to one team.
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Call Center / BPO
- IVRS
- Predictive Dialer Suite
- Manual & Outbound Dialing
- Lead Management
- Channel Management
- Agent Screen & On Break
- User / Agent Management & Team Management
- Schedule Callbacks
- Multi-country dialing, Conferencing & Recording
- Campaign Management, Shift Management & Exclution Filter
- Auto Dialer
- IP Based Dialer
- Inbound Call Management System
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