Multi-country Dialing, Conferencing & Recording
Multi-country Dialing
- Time zone management
- Area code management
- Standardization of length of phone numbers.
- Ability to dial multiple countries from same campaign.
- Ability to upload leads of different countries in same package.
- Automatic decision to prefix the number with country code and exit code.
- Calls transferred to agents as per the skills matrix.
- Keep track of allowed dialing hours and days for the countries dialed.
- List of National holidays.
- Ability to override parameters by supervisors to dial outside of business hours and holidays.
Conferencing
- Place call on hold before dialing the other number.
- Ability to have multi party conference feature.
- To continue recording the call even after the agent leaves the conference.
Recording
- Record all calls as per the campaign configuration.
- Ability to play the recording by the administrator.
- Recordings to be transferred in a user defined format for the folders with access level controls.
|
Call Center / BPO
- IVRS
- Predictive Dialer Suite
- Manual & Outbound Dialing
- Lead Management
- Channel Management
- Agent Screen & On Break
- User / Agent Management & Team Management
- Schedule Callbacks
- Multi-country dialing, Conferencing & Recording
- Campaign Management, Shift Management & Exclution Filter
- Auto Dialer
- IP Based Dialer
- Inbound Call Management System
|
