Campaign Management, Shift Management & Exclution Filter
Campaign Management & Shift Management
- Map multiple countries, time zones, teams to each campaign.
- Ability to upload leads in multiple formats.
- Configure parameters such as
- ANI display ON/OFF
- Display name of the company along with the ANI
- Re-dialing time for each disposition
- Dial a particular time zone
- Dial a particular disposition
- Define and manage drop ratio
- Define and manage pacing / line ratio
- Track and manage Daylight Savings
- Define campaign type
- Play pre recorded message
- Play message before dropping the call
- Duplicate check of leads before upload
- Ability to run unmanned campaigns with automatic playing of recorded messages
- Shift Management
- Create an interface to manage shifts.
- Map shifts to countries or time zones.
- Mapping shifts to each day of the week.
Exclusion Filter
- On the basis of city, state, ZIP or country.
- On the basis of time zone.
- On agent or team.
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Call Center / BPO
- IVRS
- Predictive Dialer Suite
- Manual & Outbound Dialing
- Lead Management
- Channel Management
- Agent Screen & On Break
- User / Agent Management & Team Management
- Schedule Callbacks
- Multi-country dialing, Conferencing & Recording
- Campaign Management, Shift Management & Exclution Filter
- Auto Dialer
- IP Based Dialer
- Inbound Call Management System
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