Collection Management Suite

Since collection is one of the important and essential part of Mortgage Industry. successcraft has designed a solution to cater collection agencies. Collection application keeps track of every transactions right from the data insert module to payment made by the customer.

Application has following features:

Agent Performance

Lead performance

Callback and Reminder

Supervisor and Administrator Module

Multiple Agencies

Web based hosted solution.

Call management system

Call Recording solution

Predictive Dialer integration

Workflow Management System

Personal Loan Inquiry System

Lead Generation for Inquiry

Customer historical data

Call trails

Callback and Reminder

Customized to third party application with automatic data transitions

Performance Measurement System

Agent performance report

Track and record each call dialed/ received by the Agent

Complete statics with each termination code used by agent

Multiple user levels

Lead allocation with target V/s actual performance statics.

Agency Management System

Online access to the collection agencies having existence across nation with data generated (Promise to Pay) by Agent on daily basis. Entire process made paper less approach to the company. System helps to track agencies performance and their employee's performance (assigned cases V/s collected cases).

Vendor and Payment Management System

Application is designed to manage vendors, payments and their invoices. Application allows organization to tracks actual expenses against payout. Application generates data based on locations, zones and regions.

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